Terms and Conditions

Last Updated: January 2025

1. Introduction and Acceptance

Welcome to SpeakSkillHub, operated by Studio 35h Communication Skills ("we," "our," "us"), a company registered in the United Kingdom with Company Registration Number 16360099.

These Terms and Conditions ("Terms") govern your access to and use of our website at speakskillhub.com and all related services, including consultation services, courses, and educational programs (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

2. Definitions

• "Client" or "You" refers to any individual or entity using our Services
• "Services" includes all educational consultations, courses, programs, and content provided by SpeakSkillHub
• "Website" refers to speakskillhub.com and all associated pages
• "Instructor" refers to our qualified educators and consultants
• "Content" refers to all materials, information, and resources provided through our Services

3. Eligibility and Registration

You must be at least 16 years old to use our Services independently. If you are under 16, you may only use our Services with the involvement and consent of a parent or legal guardian.

When registering for our Services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your account credentials confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Services Description

4.1 Educational Services

We provide personalized consultations and courses in:

• Storytelling techniques
• Public speaking and oratory skills
• Communication mastery
• English language instruction

4.2 Service Delivery

Services may be delivered through:

• One-on-one consultation sessions (in-person or online)
• Group courses and workshops
• Online learning materials and resources
• Email support and guidance

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of Services.

5. Booking and Scheduling

5.1 Consultation Bookings

When booking consultation services:

• You must provide accurate contact information
• Sessions are scheduled based on mutual availability
• Confirmation will be sent via email or phone
• You must arrive on time for scheduled sessions

5.2 Rescheduling

To reschedule a session, you must provide at least 24 hours' notice. Late cancellations or no-shows may result in forfeiture of the session or additional fees.

5.3 Instructor Availability

While we strive to maintain consistent scheduling, instructor availability may change due to unforeseen circumstances. We will make reasonable efforts to provide alternative arrangements if necessary.

6. Fees and Payment

6.1 Pricing

All fees for Services are quoted in British Pounds (GBP) unless otherwise specified. Prices are subject to change with notice. Current clients will be notified of price changes that affect their existing commitments.

6.2 Payment Terms

• Payment is required before or at the time of service delivery unless alternative arrangements have been agreed
• We accept payment methods as indicated on our website or during booking
• All payments are processed securely
• Receipts will be provided upon request

6.3 Late Payment

Failure to pay on time may result in suspension of Services until payment is received. We reserve the right to charge interest on overdue amounts at the rate of 3% per month.

7. Refund Policy

Please refer to our separate Refund Policy document for detailed information about refunds, cancellations, and money-back guarantees. The Refund Policy is incorporated into these Terms by reference.

8. Client Responsibilities

As a client, you agree to:

• Actively participate in sessions and complete assigned work
• Treat instructors and other participants with respect
• Provide feedback honestly and constructively
• Not record sessions without explicit written permission
• Not share proprietary materials or content with third parties
• Maintain a suitable environment for online sessions (adequate internet connection, quiet space, etc.)
• Inform us of any special requirements or accommodations needed

9. Intellectual Property Rights

9.1 Our Content

All content provided through our Services, including but not limited to text, graphics, logos, videos, audio recordings, course materials, and software, is owned by or licensed to Studio 35h Communication Skills and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Content solely for your personal, non-commercial educational purposes. You may not:

• Copy, modify, distribute, or create derivative works from our Content
• Reverse engineer or attempt to extract source code
• Remove or alter any copyright, trademark, or proprietary notices
• Use our Content for commercial purposes without written permission
• Share login credentials or access materials with unauthorized persons

9.3 Client-Created Content

You retain ownership of any content you create during our programs. By participating in our Services, you grant us a non-exclusive license to use your testimonials, feedback, and work samples for marketing purposes, unless you explicitly opt out.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

11. Disclaimers and Limitation of Liability

We do not guarantee that:

• Services will meet your specific requirements or expectations
• Services will be uninterrupted, timely, secure, or error-free
• Results obtained from using Services will be accurate or reliable
• You will achieve specific outcomes or improvements

11.2 Educational Outcomes

While we strive to provide high-quality education, we cannot guarantee specific results, skill improvements, or career advancement. Individual results vary based on factors including effort, practice, and individual aptitude.

11.3 Limitation of Liability

To the maximum extent permitted by law, Studio 35h Communication Skills, its directors, employees, instructors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our Services
• Any unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the Services
• Any other matter relating to the Services

In no event shall our total liability exceed the amount you paid for the specific Service giving rise to the claim, or £100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Studio 35h Communication Skills, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your misuse of our Services
• Your violation of any applicable laws or regulations

13. Termination

13.1 Termination by You

You may terminate your relationship with us at any time by ceasing to use our Services and notifying us in writing. Termination does not relieve you of any payment obligations for Services already rendered.

13.2 Termination by Us

We reserve the right to suspend or terminate your access to our Services immediately, without notice, if you:

• Breach these Terms
• Engage in fraudulent or illegal activities
• Behave inappropriately toward instructors or other clients
• Fail to pay required fees
• Misuse or abuse our Services

13.3 Effects of Termination

Upon termination:

• Your right to use our Services immediately ceases
• You must cease using all Content and materials
• Provisions regarding intellectual property, disclaimers, indemnification, and limitations of liability survive termination
• Refunds, if any, will be processed according to our Refund Policy

14. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Personal information shared during consultations
• Proprietary teaching methods and materials
• Business information not publicly available

This obligation continues after termination of the relationship.

15. Complaints and Dispute Resolution

15.1 Complaint Procedure

If you have a complaint about our Services:

1. Submit your complaint in writing via email or our website complaint form
2. Include specific details about the issue
3. We will acknowledge receipt within 3 business days
4. We will investigate and respond within 14 days

15.2 Informal Resolution

We encourage informal resolution of disputes through direct communication. Most concerns can be resolved through reasonable discussion.

15.3 Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Studio 35h Communication Skills regarding the Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, or technical failures.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms.

18. Contact Information

19. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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