Privacy Policy

Last Updated: January 2025

1. Introduction

SpeakSkillHub, operated by Studio 35h Communication Skills (Company Registration Number: 16360099), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at speakskillhub.com or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for consultation services
• Fill out contact forms or inquiry forms
• Subscribe to our newsletters or blog updates
• Submit complaints or feedback
• Communicate with us via email or phone

This information may include:

• Full name
• Email address
• Phone number
• Address (if required for service delivery)
• Program interests and educational goals
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our educational services
• Processing consultation requests and bookings
• Communicating with you about our services, including sending confirmations, updates, and administrative messages
• Responding to your inquiries, comments, feedback, or questions
• Sending marketing and promotional communications (with your consent)
• Improving our website and services through analysis of usage patterns
• Detecting, preventing, and addressing technical issues or fraudulent activity
• Complying with legal obligations
• Processing complaints and feedback

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using personal information depends on the information concerned and the context in which we collect it:

• Consent: You have given us explicit permission to process your personal information for specific purposes
• Contract: Processing is necessary to perform a contract with you (e.g., providing consultation services)
• Legal Obligation: Processing is necessary to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate interests (such as improving our services) and does not override your rights

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting providers
• Email service providers
• Analytics providers
• Payment processors (if applicable)

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there. By submitting your information, you consent to this transfer.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Active client records: Duration of service plus 7 years
• Inquiry forms: 2 years from submission
• Marketing communications: Until you unsubscribe
• Complaint records: 7 years from resolution

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain conditions
• Right to Restrict Processing: Request restriction of processing your personal information
• Right to Data Portability: Request transfer of your data to another organization or directly to you
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided in Section 13.

9. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication procedures
• Secure server infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will provide more prominent notice (including, for certain services, email notification of Privacy Policy changes).

13. Contact Us

14. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with a supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk

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